Format:
54 items, Multiple-choice
| Qty | Price |
|---|---|
| 20 to 99 | $20.00 each |
| 100+ | $18.00 each |
Combined Basic Skills (Customer Service) - Form CCF
SKU RR210
Starting from
$20.00
Assesses:
Reading, Checking Accuracy, Problem Solving
Skill Level:
Apprentice/Entry
Language:
English
Description
This test was developed to evaluate the ability to read and comprehend the material read, to measure checking accuracy, and to measure problem solving skills for call center workers. The test was intended for use with applicants and incumbents for jobs where reading, checking accuracy, and problem solving skills are a necessary part of training or job activities.
Sample Question
When pushing a car you should put it into
A. drive.
B. overdrive.
C. neutral.
D. reverse.
Tests
This product is a battery of tests. The tests in this battery are:
| Test Name | Number of Items | Time Allotted in Minutes |
| Reading | 16 | 15 |
| Checking Accuracy | 18 | 14 |
| Problem Solving | 20 | 20 |
Sample Reports
Sample reports are not yet available for this particular product.
Examples of reports available in our system can be found in our Technology Solutions Brochure.
Examples of reports available in our system can be found in our Technology Solutions Brochure.
Examinee Scoring System Compatible
This product is part of the Examinee Scoring System which simplifies scoring and administration of tests.
Technical Manual
 |
We recommend one manual be added to each initial test purchase.
Technical manuals generally include information about the how the test was developed and information about interpreting the scores.
Manuals do not include a sample copy of the test or an answer key. |
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Skill Level:
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Format:
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Assesses:
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Skill Level:
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Format:
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SST